The indicator lights are located on the top of each magicJack device. Locate the name of your device below to determine what the lights mean. Firmware is the software found within the magicJack device itself. Occasionally, this firmware may need to be updated. When registering a new magicJack device, you will be presented with an option to upgrade an existing device, if you have access time remaining that exceeds the free time that comes with your new device.
The remaining time on your current magicJack device can be transferred to a newer model during the registration process. Upon completion of the transfer process, the device you selected to upgrade will be deactivated and no longer have the option to purchase additional service plans.
Note: Uninstalling the desktop application will not impact your service subscription. If you would like to cancel your service, please contact our Customer Care team. Click here to download CompleteUninstall. In the Terminal Window, navigate to your download directory usually Downloads by typing cd Downloads and pressing enter. Now type. If in case you are unable to locate the Serial number on the back of the device, please follow either of the method -.
Customer Care Menu. Installation Error — Manual Software Download. Try these steps to resolve the issue: Please try a different USB port Click here and download this upgrade to your desktop.
Check for anything called musicmatch, musicmatch Jukebox or Yahoo Jukebox. If you have any, please uninstall them. Unplug your magicJack, wait 15 seconds, and plug it back in Go to My Computer and locate the magicJack drive, right click that drive then click format and click start. Unplug magicJack, wait 15 seconds, and plug magicJack back in. Wait for MagicJack Plus to send you an activation code via email following registration. You must enter the code using your telephone before you can start using MagicJack Plus.
Follow the instructions in the registration email to activate service using the activation code. When complete, you can make telephone calls using MagicJack Plus at any time, as long as the device is plugged into your computer and the computer is powered on. Method 2. Navigate to the official MagicJack Plus registration site on any computer or mobile device at www.
The device you use must be connected to the same network as your MagicJack Plus. Follow the on-screen prompts to register your MagicJack Plus. You may be asked to supply personal information such as your name, address, and contact information. When complete, you can make telephone calls through your router using MagicJack Plus.
Method 3. Contact your Internet service provider to verify your modem allows more than one device to access the Internet if you receive error when trying to use MagicJack Plus. Try using a new ethernet cable, a different USB port, or another computer if your computer or router fail to detect and recognize the MagicJack Plus device.
In some cases, faulty hardware can cause problems with installation. Try disabling your router's firewall if you are unable to successfully install and use MagicJack Plus, especially when the device is connected directly to the router. In some cases, strict firewall settings can interfere with connectivity. Only one phone at a time, but you can get a wireless phone system that has more than one handset.
Yes No. Not Helpful 4 Helpful All you need is a regular phone cord with the jacks at both ends. You connect one end to the phone or phone base, if it's a wireless phone, and the other end to the MagicJack. Not Helpful 1 Helpful Yes, MagicJack should be able to provide you with a list of phone numbers you can choose from.
Not Helpful 0 Helpful 8. Not Helpful 5 Helpful Yes, you can connect a cordless handset; plug it into the phone jack on the MagicJack. Not Helpful 3 Helpful 9. You will need one that allows multiple devices to be connected to it. Not Helpful 1 Helpful 4.
Yes, you do need one or the other. Once you are connected, you can use the MagicJack app on your smartphone too. Not Helpful 5 Helpful 3. Use a duplex phone adapter so you can plug both phones into the one phone jack on the Magic Jack. Not Helpful 1 Helpful 2. Include your email address to get a message when this question is answered.
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