Symantec 8 uninstall troubleshooting

For information on preparing for disaster recovery, see Disaster recovery best practices Removing the Symantec Endpoint Protection Manager The recommended method is to use the standard Windows uninstall method. Connecting existing clients to a new or reinstalled Symantec Endpoint Protection Manager If it becomes necessary to uninstall and reinstall the Symantec Endpoint Protection Manager without preparing in advance for disaster recovery, it is possible to reconnect existing Symantec Endpoint Protection clients to a new manager installation.

What to do when conventional uninstall methods fail Sometimes the recommended and preferred methods for uninstalling Symantec Endpoint Protection fail or do not work as expected. Mac client uninstall Removing the Symantec Endpoint Protection client from Mac computers requires different methods and tools.

Removal from a single client or small group of clients As of version 14, you can uninstall directly on the Mac. As of You may be required to enter a password. In versions earlier than Removal from a large group of clients You can accomplish removing a large number of clients at once by using the SymantecRemovalTool in conjunction with a remote management system like Apple Remote Desktop. What to do if conventional methods fail The RemoveSymantecMacFiles utility will remove all files and folders related to the Mac client install.

Powered by. For small numbers of clients, use the standard Windows uninstall method. When accessing each client physically is not practical, there are many ways to automate the process. You can identify which version of the Endpoint Agent is installed by looking at the file version properties of the edpa. Search for the value called "DisplayName" that contains the string "AgentInstall". To uninstall with the. Note that it must be the same version.

Then run the following command:. The above methods will prompt for an uninstall password if one is configured. If you are unsure what the uninstall password is then can either disable the uninstall password or setup a new uninstall password. These options are only available in DLP 15 and above. Once on this page click configure then check the "Apply New Uninstall Password" box. After that, type in the new uninstall password then re-enter the new password in the next field.

Now click save. If you see the File Download box when you start downloading, select Run or Open. The troubleshooter provides steps for you to follow. If a program isn't listed in the uninstall options, you'll be asked for that program's product code. To access the code, you'll need a tool for reading MSI files—which is typically available to IT professionals.

You'll find the product code in the property table of the MSI file. If you're trying to remove malware, you can use Windows Security or another antivirus tool , or you can use the Windows Malicious Software Removal tool. Make older programs compatible with this version of Windows. Get help with Windows 10 upgrade and installation errors. Tips to improve PC performance in Windows Install a printer in Windows Fix printer problems in Windows 7 and Windows 8.

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